Digital Cookie FAQs
Digital Cookie Frequently Asked Questions
Find quick answers to your questions about online cookie purchases below, or contact Digital Cookie Customer Support by submitting a Help Request.
Ordering Cookies
How do I check my order status? 
Can I cancel/adjust my order/get a refund?
Can I change the address on my order?
Why do some cookies have different names?
What kind of charges can I expect to see on my bank or credit card
statement? What if I was charged incorrectly?
What if I'm not satisfied with the quality of my Girl Scout Cookies?
Why are some cookie varieties not on the Digital Cookie site?
The Girl Scout I want to support lives in a different state. Can I
purchase Girl Scout Cookies digitally from her?
I ordered my cookies but I did not receive a confirmation email.
Why haven't I received my order?
My shipped cookies arrived damaged. What should I do?
Delivery Options
What does In-Person delivery mean on the Digital Cookie platform?
Why isn't In-Person delivery offered in my area?
What if I select In-Person delivery and the Girl Scout parent doesn't approve?
Can I order cookies online and have them shipped outside of the U.S.?
Are cookies shipped via regular mail or via a third party shipping company?
How much does shipping and handling cost?
Other than shipping and handling, are there any other fees I will be
charged for my online order?
If you have additional questions, please visit the Girl Scout Cookie Frequently Asked Questions.
